Shipping Damage

Shipping Damage Policy

If your item arrives damaged or parts are missing, please report the issue within 5 business days of delivery.

Use the contact form below to notify us. We will guide you through the insurance claim process and assist in scheduling a carrier pickup of the damaged item and its original packaging.

⚠️ Critical Requirements

  • Save Everything: Keep all original packaging materials, including the shipping box, for carrier inspection.
  • Carrier Inspection: The carrier must inspect and collect the damaged shipment as part of the claim.
  • Compliance: Following this process is required to receive a replacement or a full refund.

We will replace the damaged item with the same product (if available). If a replacement is out of stock, a full refund will be issued upon claim approval.

Ready to report? Please include your Name and Order Number in the form below.

Damage Report Form

Please complete the BigCommerce contact form below.