Find a Missing Package That Shows As Delivered

Steps to Take If Your Package Shows as Delivered But Is Missing

  1. Check the Immediate Area
    Look around your front porch, mailbox, side door, garage, bushes, or any place the driver may have left the package.
    Check for a delivery photo if available (UPS and Amazon often include this).
  2. Ask Household Members or Neighbors
    Someone else in your household may have brought the package inside.
    Neighbors sometimes receive packages by mistake.
  3. Wait 24–48 Hours
    Occasionally, packages are marked “Delivered” prematurely and arrive a day or two later.
  4. Contact the Carrier
    Use the tracking number to file a delivery inquiry with the carrier:

⚠️ Note: We are unable to send a replacement until these steps are completed, as this is required to open an investigation with the carrier.

    Before we can assist with a claim, please ensure the following:

    1. You provided the correct delivery address at checkout.
    2. You promptly checked tracking updates and attempted to retrieved your package after delivery in a timely manner.
    3. You contacted the carrier to confirm the GPS delivery location.
    4. If misdelivered, you coordinated with the carrier for retrieval and redelivery.

    Insurance Coverage:
    Basic insurance may be included by the carrier. We also use secondary insurance for some shipments. Note: theft after delivery (porch theft) is not considered a carrier error, though some claims may still be covered.

    Porch Theft:
    Package theft is treated as a crime. USPS deliveries are investigated by the Postal Inspector. Most claims require a sworn affidavit, and some may also need a police report.

    Next Steps:
    After completing the steps above, fill out the form below to start an investigation. We’ll respond within one business day. Please reply promptly to any follow-up requests during the process.