Non-warranty return

Non-Warranty Return Instructions

Follow the steps below to request and complete a return.

  1. Check eligibility — Review the return terms and what’s required on the Non-Warranty Return Policy page.
  2. Request an RMA — Either submit the contact form below or sign in and start a return from your order page.
  3. Wait for approval — We’ll email, or order message your RMA # and the correct return address. Returns sent without authorization cannot be processed.
  4. Print and include the Return Form — Download, fill out, and place this form in the box with your item.

Printable Return Form

Printable Return Form PDF download

Return Shipping Guidelines — Summary

  • An RMA is required — Returns without authorization will not be processed.
  • Use the exact return address provided in your approval email or order message.
  • Allow up to 5 business days after delivery for refund, credit, or exchange processing.
  • Use insured, trackable shipping — The sender is responsible for lost or damaged returns.
  • Carrier suggestions:
    • Under 2 lbs: USPS is typically most affordable.
    • Over 2 lbs: USPS Ground Advantage, UPS Ground, and FedEx Ground often have similar rates.
    • FedEx: Our return address is a commercial address (not “Home Delivery”).

Request an RMA

Submit the form below to request a return authorization, or log in to start the return from your order page.

Please include your order number and the name and email of your order when using the form below.