Return Policy
RMA - Return Merchandise Authorization
Simple and Easy Returns.
Return Policy
We aim to make returns simple and easy. If you change your mind or order by mistake, we will accept your return and process a refund.
Please inspect your package upon delivery and notify us immediately of any issues. If we don’t hear from you within 5 business days of delivery, we’ll assume everything arrived in good condition. Our parts come from various suppliers and manufacturers, so strict return procedures apply. For more information, please see our return policy guidelines.
1. How to return an item:
2. Items that are ineligible for return:
3. When is an RMA needed?
4. How to proceed after you receive an RMA:
5. What if my return is rejected?
6. When will I receive a refund or replacement?
7. Are there any restocking fees?
8. Original shipping costs:
8. PayPal's non-refundable fees:
9. Bulk orders
10. Bulk quantity pre-orders
11. Questions related to: Shipping Damage, Lost or Missing packages, Warranty claims
1. How to return an item?
To return an item, you need to fill out a Return form and obtain a Return Merchandise Authorization (RMA) number. You must contact us within 30 days of the purchase date to receive an RMA. Go here to - Make a return
2. Some items are ineligible for return:
Non-returnable items include, but are not limited to:
(1) Electrical parts with opened packaging.
(2) Items purchased more than 30 days ago.
(3) Items not shipped within 14 days of receiving an RMA number
(4) Tools and special orders
(5) Installed, altered, used, or otherwise no longer in original received condition.
(6) Bulk quantity pre-orders
(8) Items with missing or damaged manufacturer labels
(9) Any item deemed non-returnable by the manufacturer
(10)Any item not purchased from WestCoast AutoParts.com or WC Parts Source LLC.
The listing on our website is a general catalog. Items may not always be labeled as one of the above categories. Our RMA agents reserve the right to determine whether an item fits into any of the above categories at their discretion.
3. When is an RMA needed?
A RMA is needed for all returns.
4. How to proceed after you receive an RMA:
After receiving an RMA number, follow the instructions on the return form. Items must be shipped within 14 days of receiving the RMA number and must be in new condition with unaltered manufacturer labels. Used items must be in the condition they were received. Do not alter or write on the original packaging. Include the RMA form in your return package and use a reliable shipping carrier. Provide us with tracking information through our Contact us form.
5. What if my return is rejected?
If your return does not meet our guidelines or lacks an RMA number, it will be rejected. This also applies to items damaged during transit back to us. In these cases, you can choose to have the item(s) shipped back to you at your expense. We will hold rejected returns for 14 business days before discarding them
6. When will I get my refund or replacement?
If the part(s) you returned pass our inspection, we'll issue your refund within 7 business days after we receive your return. If you're getting a replacement, the time it takes to ship it to you depends on when we receive your return and whether we have the part in stock.
7. Do I have to pay a restocking fee if I return something??
If you want to exchange an item or get store credit, you won't have to pay a restocking fee. However, if you're returning an item for a refund, we'll deduct either $10 or 10% of the purchase price (whichever is higher) as a restocking fee.
8. Original shipping costs will not be refunded.
9. PayPal's non-refundable fees:
If you paid with PayPal, 2.9% will be deducted from your refund due to PayPal’s policy of not refunding their fees on purchase transactions when a refund is issued (effective from 11-01-2019). For international sales, the transaction fee is 4.4% plus a fixed fee based on the currency received. The fixed transaction fee will still be absorbed by us.
10. Bulk orders
11. Bulk pre-orders
Warranty Coverage