Shipping & Delivery Information


Order processing times, U.S. and international delivery methods, carrier transit estimates, tracking updates, and what to do if a package is delayed or lost.

Order processing time icon Order Processing Times

Orders placed Monday–Friday before 11:00 AM ET (8:00 AM PT) usually ship the same business day. Orders placed after cutoff or on weekends/holidays ship the next business day. Business days are Monday–Friday, excluding federal holidays.

USA shipping icon U.S. Shipping Methods & Estimated Delivery Times
Carrier / Service Estimated Delivery Time Notes
USPS Priority Mail® Typically 2–4 business days Reliable for small/medium parcels.
USPS Ground Advantage® Usually 2–8 business days Longer to AK, HI, and remote areas.
UPS® Ground / FedEx Ground® 1–8 business days (by destination) AK/HI/PR ship by air; ground times don’t apply.
USPS Priority Mail Express® 1–2 days Currently unavailable.

Transit estimates exclude weekends/holidays. Weather, volume, and rural delivery may extend times. Estimates are not guaranteed.

International shipping icon International Shipping

Available methods: USPS Priority Mail International®, USPS First-Class International Parcel®, and FedEx/UPS International Ground to Canada.

  • Delivery: Typical 6–14 business days, but not guaranteed.
  • Customs & import taxes: Collected by your country’s customs agency; not included at checkout.
  • Policy details: See our International Orders & Customs Policy.
Order tracking icon Tracking Information

Tracking is emailed when your order ships. It can take 24–48 hours to show updates in carrier systems (missed scans or late handoffs may delay visibility). You can also check status any time on our Order Tracking page or via your account.

Package issues icon Lost, Delayed, or Damaged Packages
  • Delayed: Follow tracking information on the carrier's website. Contact the carrier directly:
    USPS:     1-800-275-8777
    FedEx:     1-800-463-3339
    UPS:     1-800-742-5877
    USPS International (GlobalPost):     1-888-899-1255
  • Domestic: Consider lost after 14 business days.
  • International: Consider lost after 4 weeks.
  • Claims: We’ll assist with any insurance claim where coverage applies. Carrier investigations may be required. Lost in transit package
  • See Shipping Damage for guidance on damaged items.