(1) Is the item in stock? If the “Add to Cart” button is visible, the item is in stock. If not, it’s out of stock. 
(2) When will out of stock items be back in stock? Restock dates are often unknown. Request a stock notification and we'll alert you as soon as the item is available. Our website updates inventory in real time.
(3) Can I place an order over the phone? We don’t process orders by phone—please place your order through our website. Why?
(4) Do you allow returns? Yes. See our Return Policy for more details.
(5) How to estimate shipping cost from the shopping cart page. 
(6) Can you diagnose my vehicle problems?
(8) How long will it take to receive my order?
(9) Core returns
(10) USA Shipping Estimate, times, methods, questions
How do I qualify for free shipping?
Which shipping carriers do you use?
Is expedited shipping available?
Can I ship to a different address than my billing address?
Why isn’t my tracking number showing updates?
(11) International Orders, APO, FPO, Customs, Duties & Fees, questions
Do you shipping international, or to APO/FPO addresses?
What are international transit times, shipping methods, tracking, and lost package policies?
How are customs, duties and taxes handled for international shipments?
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Order processing and shipping time frame
Most orders ship within 1 business day. If it takes more than 2 days, we'll contact you. Once shipped, tracking will be emailed and posted to your order. See Transit times for details.
How do I qualify for free shipping? Free shipping is offered on select items or site-wide during promotions—automatically or with a coupon. Eligible items show the option at checkout. Minimum order thresholds may apply. Some items with fixed shipping fees are excluded.
What shipping carriers do you use?
We ship via USPS, UPS, and FedEx. If your selected method isn’t available, we’ll choose a comparable option and notify you by email when it ships.
Is expedited shipping available?
USPS Priority Mail is the fastest shipping option available. Shipping times are typically 1-3 days to most locations in the US.
Can I ship to a different address than my billing address? In some cases, orders Orders may ship to an address different from the billing address, subject to review. We may contact you by phone, and will notify you if the order can’t be processed.
Do you shipping international, or to APO, FPO, addresses?
Most items can be shipped internationally and to APO/FPO. Some oversized or fragile items may be excluded.
Tracking Information Delay:
Tracking may take up to 24–48 hours to update. Packages can be in transit even before tracking appears. Late-day shipments or missed scans may cause delays, but updates usually appear within 2 days.
Can you diagnose my vehicle problems? We can’t diagnose vehicle issues or recommend parts without a confirmed problem. For accurate results, consult a professional with access to your vehicle. You can also check our blog posts for troubleshooting tips.
When will my order arrive. Estimated Delivery Times (USA):
- USPS Priority Mail: 1–3 days.
- USPS Ground Advantage: 2–5 business days.
- FedEx & UPS Ground: 1–5 days.
- Remote locations (e.g., Alaska, Hawaii) may experience delays. Weather and other factors can also affect transit. See USA Transit transit times for details
When will my order arrive. Estimated Delivery Times (International), Tracking, lost packages.
Shipping methods available:
Canada: FedEx International Ground Service to Canada. USPS Priority Mail®, USPS 1st Class International Parcel®
International: USPS Priority Mail®, USPS 1st Class International Parcel®
International Estimated Transit Times:
- USPS Priority Mail: 6–10 business days (varies by location and customs)
- USPS First-Class International: Delivery times vary; no estimates provided
- FedEx & UPS International Ground to Canada: 5–14 days
- Delays from customs or local carriers may extend delivery. Delivery times are not guaranteed. See International shipping transit times for details.
Lost package & delays: Occasional delays beyond estimates may occur. If your package hasn’t arrived within 4 weeks, it’s considered lost. We’ll help locate it but aren’t responsible for lost international shipments.
Customs, Duties & Taxes:
- For USPS international shipments, your country’s customs will usually collect taxes and fees before delivery. These charges are the buyer’s responsibility; we do not collect them.
- FedEx/UPS Shipments to Canada: Brokerage fees may apply and are beyond our control.