Frequently Asked Questions

question.jpg(1)  Is the item I want in stock?   YES if it has the "Add to Cart" button available for the item. red-add-to-cart-1.jpg
                Out of stock items will show out-of-stock-icon-1.jpg

sold-out.jpg(2)  When will out of stock items be back in stock?  Many times we don't know when stock will become available.
Request stock notification or check back weekly. With "Stock Notification" requests we will notify you when an item becomes available.
Our inventory system immediately updates availability on our website when items become available for purchase. We also notify anyone who requested Stock Notification.

phone.png(3)  Can I place an order over the phone?   No. We do not process orders over the phone. Why?

return-policy-custom-.png  (4)  Do you allow returns?   Yes. Please read our Return Policy for more details.

 deliverytracking.jpg (5)  Ordering Tracking

Order processing time  (6)  How long does it take to process my order?

return-policy-custom-.png  (7)  Core returns

Shipping times and methods  (8) Shipping times, methods, questions

How can I receive free shipping?

What shipping methods do you use?

Can I get my order shipped using an expedited shipping service?

Can my order ship to a different address than my credit card billing address?

How long will it take for my order to arrive?

Why is the tracking number not showing tracking information?

 

International Orders, APO, FPO, Customs, Duties & Fees  (9)  International Orders, APO, FPO, Customs, Duties & Fees, questions

Do you shipping international, or to APO, FPO, addresses?

International transit times. Tracking. Lost packages?

How are Customs, Duties and Taxes handled for international shipments

 

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How long does it take to process my order?

Orders placed before 11:00am ET (Monday-Friday) usually ship the same day. Most orders are shipped within one business day after the order is placed. Some items need additional time before they ship. These items will state the estimated shipping time. We will contact you if your order will take longer than two business days to process. Orders are updated with tracking information at the time they are processed to ship. We will email you when your order has been shipped. Also see Transit times

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How can I receive free shipping? We run Free shipping promotions for time to time on individual products and site wide. Sometimes you will need a coupon code, and sometimes the promotion will be automatically applied. Items that offer free shipping will have a free shipping option at checkout. Free shipping promotions based on a minimum order dollar amount will include a free shipping option when the threshold purchase amount has been reached. There are a few items with a fixed shipping charge that are not eligible for free shipping.

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What shipping methods do you use?
We use USPS, UPS, and FedEx. Occasionally due to shipping table look-up errors or other errors, the shipping method selected during ordering may to not be a feasible method for shipping the order. We reserve the right to change shipping methods of an order after the order has been placed. If we need to change the shipping method, we will choose a shipping method that is comparable to the method selected when the order was placed. An example of this might be an order placed that selected USPS 1st Class Parcel as the shipping method. We may change the shipping method to USPS Priority Mail. Another example might be an order placed that selected UPS as the shipping method for an order shipped to Hawaii or Puerto Rico. We may change the actual shipping method to USPS Parcel Post or USPS Priority Mail. An email with this information will be sent when the order is processed to ship.

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Can I get my order shipped using expedited shipping?
Some light weight items offer a USPS Priority Mail Express (1-2 days) shipping option. If available, select this option at checkout for faster shipping times. We do not ship overnight. USPS Priority Mail offers fast delivery (2-3 days) at a substantially lower cost than USPS Priority Mail Express.  For services such as USPS Priority Mail Express, if delivery is not within the guaranteed time frame, we will not reimburse your shipping charges. You may be able to make a claim with USPS for reimbursement.

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Can my order ship to a different address than my credit card billing address?,br>In most cases yes. We will evaluate a request to ship to a different address than the credit card billing address on a case by case bases. We may contact you by phone in our evaluation process. We will notify you if we cannot process your order due to this type of request.

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Do you shipping international, or to APO, FPO, addresses?
Yes. Most items can be shipped internationally. A few items may be too large or prone to shipping damage and are not available to ship internationally. Most orders can be shipped to APO and FPO.

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Why is the tracking number not showing tracking information?
Carriers can take up to 24 hours to update information on their web sites, so please don't worry if tracking results are not available immediately. Your package may be in transit by the time you receive email with tracking information. Orders shipped late in the day may not be picked up by the carrier until the next business day. Occasionally when the package is picked up, it fails to get a pick-up scan. It will usually be scanned and show up in tracking within 48 hours.

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How long will it take for my order to arrive?

Shipping transit times - United States - Items ship from California. Estimated delivery times are based on the carrier's estimate. Bad weather, holidays, and other circumstances can extend shipping times. Transit time Map

USPS Priority Mail Express®  Typically 1--2 days to most locations in the U.S. 

USPS Priority Mail® Typically 2--3 days to most locations in the U.S. This is not a guaranteed service. 

First-Class Mail® Estimated delivery time is 2-5 days. This is not a guaranteed service. 

USPS Parcel Select® Typically 2-9 days in the 48 contiguous states for most origins / destinations. Estimated delivery time between Alaska / Hawaii / Puerto Rico up to 21 days.

UPS Ground® Typically 5-7 days. Transit time Map

FedEx Ground® Typically 5-7 days. Transit time Map

Estimated transit times are provided by the carrier. We do not guarantee shipping times for any carrier. For services such as USPS Priority Mail Express, if delivery is not within the guaranteed time frame, we will not reimburse your shipping charges. You may be able to make a claim with USPS for reimbursement.

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International transit times, Tracking, lost packages.

Shipping methods & transit times - Canada - Available international shipping methods are one or more of the following: USPS Priority Mail®, USPS 1st Class Parcel®, FedEx International Ground®. International -  USPS Priority Mail®, USPS 1st Class Parcel®

Shipping methods & transit times International   -  USPS Priority Mail®, USPS 1st Class Parcel®

USPS International packages may not have tracking from point to point but do have dispatch tracking and delivery confirmation to many countries. 

USPS 1st Class Parcel International do not have insurance coverage for loss or damage! 

USPS Priority Mail International does have insurance and is a more secure shipping service.

Shipments to countries outside the USA may take 1-5 weeks to arrive depending on many factors. Your country may choose to hold the package in customs longer than normal. We suggest that if you have not received your item after 3 weeks that you contact your local postal or customs office to inquire if your package is being held. In some rare cases packages can take substantially longer- which we have no control over. If you have not received your item within 8 weeks we will consider it a lost package. We will work with you to help you locate the package. We will not be responsible for lost packages shipped internationally. 

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How are Customs, Duties and Taxes handled for international shipments?
We include a commercial invoice with every shipment showing the amount you paid for your items and the shipping cost paid. In many cases your country will charge you customs fees, duties, and/or taxes on your purchase. For FedEx or UPS shipments to Canada there is also be a brokerage fee. You are 100% responsible for these charges. We do not have any control over these fees and taxes. Under no circumstances will we mark items as "gift" or at a lower value than what you paid. Requests to do this will be ignored. Orders that are shipped via FedEx Express or FedEx Ground to Canada will be billed directly to you by FedEx for the duties and taxes. If you do not pay this bill within 30 days you authorize us to charge you for the duties and taxes. Otherwise this bill will be turned over to a collection agency by FedEx and it will be turned over to Revenue Canada for tax evasion. 

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