question.jpg(1)  Is the item in stock?   If it has the "Add to Cart" button available for the item, them Yes. If out of stock, this button will not be available. red-add-to-cart-1.jpg

sold-out.jpg(2)  When will out of stock items be back in stock?  Many times we don't know when stock will become available.
Stock Notification: If you request a stock notification we will promptly notify you when an item becomes available. Our inventory system updates availability on our website in real time as items become purchasable. Additionally, we ensure that anyone who has requested stock notifications receives timely alerts.

phone.png(3)  Can I place an order over the phone?   No, we do not process orders over the phone. Why?

return-policy-custom-.png  (4)  Do you allow returns?   Yes. Please read our Return Policy for more details.

shipping-estimate.png  (5) How to estimate shipping cost from the shopping cart page. arrow.png

diagnostic-icon-sz.png (6) Can you help diagnose a problem with my vehicle?

 deliverytracking.jpg (7)  Ordering Tracking

Order processing time  (8)  How long will it take to receive my order?

return-policy-custom-.png  (9)  Core returns

Shipping times and methods  (10) USA Shipping Estimate, times, methods, questions

How can I receive free shipping?

What shipping carriers do you use?

Can I get my order shipped using an expedited shipping service?

Can my order ship to a different address than my credit card billing address?

How long will it take for my order to arrive?

Why is the tracking number not showing tracking information?


International Orders, APO, FPO, Customs, Duties & Fees  (11)  International Orders, APO, FPO, Customs, Duties & Fees, questions

Do you shipping international, or to APO, FPO, addresses?

International transit times. Methods. Tracking. Lost packages?

How are Customs, Duties and Taxes handled for international shipments


Help Topics  Didn't find your answer here - Visit our Help page



Order processing and shipping time frame
Most orders are processed and shipped within one business day after the order is placed. If your order will take longer than two business days to process and ship, we will contact you. When your order is processed to ship, it will be updated with tracking information. You will receive an email at the email address used when the order was placed indicating that your order has shipped. See shipping Transit times for more information


How can I receive free shipping? Free shipping promotions are offered from time to time on individual products and site-wide. These promotions may require a coupon code or be automatically applied. Items with free shipping will have this option at checkout. Free shipping based on a minimum order amount will be available when the threshold is reached. Some items with fixed shipping charges may not be eligible for free shipping.


What shipping carriers do you use?
We utilize three primary shipping carriers: USPS, UPS, and FedEx. However, there are instances where the initially selected shipping method during the ordering process may not be feasible due to errors or other issues. In such cases, we reserve the right to modify the chosen shipping method after an order has been placed. If this adjustment occurs, we will select a comparable alternative and promptly notify you via email when the order is processed for shipping. For example, an order initially set for USPS Ground Advantage may be changed to USPS Priority Mail, or an order involving UPS shipping to Hawaii or Puerto Rico might be adjusted to USPS Ground Advantage or USPS Priority Mail.


Can I get my order shipped using expedited shipping?
USPS Priority Mail is the fastest shipping option available. Shipping times are typically 1-3 days to most location in the US.


Can my order ship to a different address than my credit card billing address? In some cases, orders can be shipped to an address different from the credit card billing address. We evaluate such orders on a case-by-case basis and may contact you by phone during our evaluation process. If we cannot process your order due to this type of request, we will notify you.


Do you shipping international, or to APO, FPO, addresses?
Yes. Most items can be shipped internationally and to APO and FPO. A few items may be too large or prone to shipping damage and are not available to ship internationally or to APO and FPO.


Tracking Information Delay:
Carriers may take up to 24 hours to update tracking information on their websites. If tracking results are not immediately available, there’s no need to worry. Your package could be in transit even before you receive the email with tracking details. Additionally, orders shipped late in the day might not be picked up by the carrier until the next business day. Occasionally, when a package is picked up, it may fail to receive a pick-up scan. However, it usually gets scanned and appears in tracking within 48 hours.


Can you help diagnose a problem with my vehicle? We are unable to assist in diagnosing problems with your vehicle. Our policy is to avoid selling unnecessary parts. For an accurate diagnosis, we recommend consulting a professional who has direct access to the vehicle.


How long will it take for my order to arrive? USA estimated shipping transit times:

  • USPS Priority Mail: 1-3 days, USPS Ground Advantage 2–5 business days. Packages going to certain places (including Alaska, Hawaii, and offshore destinations) may receive slower service.
  • FedEx and UPS Ground: 1-5 days.
  • Bad weather and other factors can extend these usual transit times.
  • For more details see: USA Transit transit times


International estimated transit times, Tracking, lost packages.

Shipping methods available:
Canada: FedEx International Ground Service to Canada. USPS Priority Mail®, USPS 1st Class International Parcel®
International: USPS Priority Mail®, USPS 1st Class International Parcel®

International estimated shipping transit times:

  • USPS Priority Mail: 6–10 business days. For many major markets. Actual number of days may vary based on origin, destination, and customs delays
  • USPS First-Class Package International Service: Delivery varies by destination. USPS provides no estimated delivery times.
  • FedEx and UPS International Ground Service to Canada: 5-14 days.
  • Delays due to local Customs and/or the local mail deliver service may extend the delivery time estimates.
  • Please note: The delivery time of the package sent through USPS, UPS, and FedEx in most cases are not guaranteed
  • For more details see: International shipping transit times

Lost package, delays: In rare instances, packages may experience substantial delays beyond the estimated delivery times, over which we have no control. If you haven’t received your item within four weeks, we will classify it as a lost package. Rest assured, we will collaborate with you to assist in locating the package. However, please note that we cannot assume responsibility for lost packages shipped internationally.


Customs, Duties, and Taxes for International Shipments:

  • USPS Shipments: When sending packages internationally via USPS, your country’s customs authorities will usually collect taxes, fees, and duties before delivery. It’s essential to understand that we do not collect these costs; they are the responsibility of the purchaser to pay.
  • FedEx or UPS Shipments to Canada: Additionally, for shipments to Canada via FedEx or UPS, a brokerage fee may apply. Please be aware that we have no control over these fees.