Return Policy

Return Policy

Customer Satisfaction Guarantee

30-Day Return Window

Most new, unused, and uninstalled items may be returned within 30 days of delivery. Additional conditions apply to electrical components, special orders, and items not returned in original packaging.

1. Return Requirements

  • Authorization Required: Please request return approval before sending an item back. Returns sent without authorization may be delayed or refused.
  • Condition: Items must be unused, uninstalled, and in resalable condition.
  • Packaging: Items must be returned in the original manufacturer packaging with labels intact.
  • Inspection: All returns are inspected after arrival before refund, exchange, or store credit is issued.

2. Items That Cannot Be Returned

  • Opened Electrical Parts: Any electronic component where factory-sealed or anti-static packaging has been opened, tampered with, or resealed. 
  • Installed Parts: Items showing signs of installation, testing, modification, or power applied.
  • Special Orders: Tools, custom pre-orders, and other non-stock or special-order items.
  • Missing Packaging or Labels: Items returned without original manufacturer packaging or labels.
Electrical Component Notice: Electronic parts are bench‑tested before shipping. Because wiring or vehicle faults can damage new electronics instantly, any part that has been installed, connected, or had its seal opened is non‑returnable. Electronic components are not sold for diagnostic testing, and opened or used items cannot be returned.

3. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order is placed, the following non-refundable processing fees apply:

  • 5% Processing Fee: Processing fee for orders cancelled before they ship.
  • 10% Processing Fee: Orders already processed for shipment.
  • Shipped Orders: Orders that have already shipped cannot be cancelled.
  • Non-Refundable Fees: All cancellation processing fees are non-refundable.

4. Core Returns

If your purchase included a core charge, the core must be returned within 30 days of receiving your order to be eligible for credit. Cores must be rebuildable and meet specific condition requirements. Please visit our Core Return Information Page for full details and instructions.

5. Refunds, Exchanges & Deductions

  • Restocking Fees:
    • Exchanges or Store Credit: No restocking fee
    • Refund to Original Payment: $10.00 or 10%, whichever is greater. This fee helps offset return processing, inspection, and payment processing costs that are not refunded to us.
  • Shipping Costs: Original shipping charges are non-refundable.
  • Refused or Undeliverable Shipments: Shipments refused by the customer or returned as undeliverable will be processed as a standard return. Return freight charges billed to us by the carrier will be deducted from the refund.
  • Refund Timing: Refunds, exchanges, or store credit are processed after the returned item is received, inspected, and approved.

6. Return Shipping Responsibility

  • Standard Returns: The customer is responsible for return shipping costs unless the return is due to our error or an approved warranty issue.
  • Protect Packaging: Please package returns carefully to prevent damage in transit.
  • Trackable Service Recommended: We recommend using a trackable shipping method for all returns.

Ready to start a return?

If your item meets the eligibility requirements, visit our instructions page to begin.

View Return Instructions & RMA Form
For defective part claims, please visit our Warranty Policy.